bd350's Privacy Policy

1. Scope and Definitions

This privacy policy applies to all users of the bd350 platform — including registered members, guest browsers, and anyone who uses our website, app, or related services.

Key terms used in this policy are defined as follows:

• Personal Data: Any information that can directly or indirectly identify a person — such as name, email address, phone number, or IP address.
• Processing: Any operation performed on personal data, including collection, storage, modification, retrieval, use, or deletion.
• Data Controller: The bd350 platform — which determines the purpose and method of processing your data.
• Third Party: Any person or organization other than the bd350 platform and the user.

2. Information We Collect

bd350 collects two types of information from users: information provided directly by you, and information collected automatically.

Information provided directly by you:

• Full name and identity details.
• Email address and contact information.
• Date of birth (for age verification — to confirm the minimum age of 21).
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers (full numbers are not stored; only the portion required for transaction verification is retained).
• Content of communications submitted to customer support.
• Account preferences and settings.

Information collected automatically:

• IP address and device identity.
• Browser type and version.
• Pages you visit and time spent on each page.
• Click patterns and navigation paths.
• Session data and connection timestamps.
• Gaming activity logs — such as bet amounts, outcomes, and transaction history.

3. How We Collect Information

bd350 collects your information through various methods:

• During registration: When you create an account, your name, email, and date of birth are collected directly.
• During transactions: Information related to your payment method is collected when you make deposits and withdrawals.
• While using the platform: Automatically, through cookies, web beacons, and similar technologies.
• Through customer support: Information you provide during live chat or email communications.
• From third parties: From payment providers or identity verification services where necessary.

4. Purpose of Using Information

bd350 uses collected information only for the following legitimate purposes:

• Managing your account and verifying your identity.
• Processing transactions related to deposits, withdrawals, and bonuses.
• Ensuring platform security and preventing fraudulent activity.
• Preventing access by users under the age of 21.
• Personalizing and improving your experience on the platform.
• Providing customer support to resolve issues.
• Monitoring and analyzing platform performance.
• Meeting legal obligations and resolving disputes.
• Sending promotional messages where applicable — but only with your consent.

5. Data Retention and Transfer

bd350 stores your information on secure servers. Retention periods are determined as follows:

• Account information: For as long as your account is active, and for a defined period after account closure as required by applicable law.
• Transaction records: For the period specified under applicable legal obligations related to financial matters.
• Log data: Generally for a limited period for technical purposes.
• Customer support communications: For as long as needed as evidence of issue resolution.

Where your information needs to be transferred internationally, we ensure that adequate safeguards are in place in the recipient country and with the service provider.

6. Sharing Information with Third Parties

bd350 may share your information with third parties in the following limited circumstances:

• Payment providers: Necessary information is shared with payment services such as bKash, Nagad, Rocket, and Upay to complete your transactions.
• Technology infrastructure providers: Server and cloud service providers used to operate the platform work under strict confidentiality agreements.
• Game providers: Providers including Pragmatic Play, Evolution Gaming, Spribe, and JILI may receive minimal technical information necessary to operate gaming services.
• Law enforcement agencies: Relevant information may be provided in response to court orders, investigations, or legal obligations.
• In the event of corporate restructuring: Information may be transferred during a business merger or acquisition — but the protections in this policy will remain in effect.

7. Cookies and Tracking Technologies

The bd350 website uses cookies and similar technologies to improve your browsing experience. The types of cookies we use are:

• Essential Cookies: These are necessary for the core functionality of the website — maintaining login sessions, ensuring security, and operating basic services. These cookies cannot be disabled.
• Functional Cookies: These help remember your preferences and settings — such as language selection and gaming preferences.
• Analytics Cookies: These analyze user behavior and help improve the platform. No personal information is attached to these.

You can control or delete non-essential cookies through your browser settings. However, this may limit some functionality of the platform.

8. Security Measures

bd350 applies industry-standard technical and organizational security measures to protect your information:

• SSL Encryption: All data transmitted between your browser and our servers is protected by SSL/TLS encryption.
• Data Encryption: Sensitive data stored on our systems is kept in encrypted form.
• Access Controls: Only authorized personnel have access to the information they need, and every access is logged.
• Security Monitoring: Systems are regularly monitored to detect potential threats.
• Regular Assessments: Our security infrastructure is regularly assessed and updated.

However, no transmission of data over the internet can be guaranteed to be completely secure. While we are committed to providing the highest level of protection, no one can entirely eliminate environmental risks. If you notice any suspicious activity related to security, please contact us immediately.

9. Your Rights

As a user of the bd350 platform, you have the following rights regarding your own information:

• Right of Access: You have the right to request information about what data we hold about you.
• Right to Rectification: You can request a correction if any of the information we hold about you is inaccurate.
• Right to Erasure: In certain circumstances you can request that your information be deleted — however, some information may need to be retained for a specific period due to legal obligations.
• Right to Restriction: In certain cases you can request that the processing of your information be restricted.
• Right to Data Portability: You can request that the information you have provided be given to you in a structured, commonly readable format.
• Right to Object: You have the right to object to marketing communications or certain types of processing.
• Right to Withdraw Consent: Where you have provided information on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, contact us directly. We will process your request within a reasonable timeframe.

10. Protection of Minors

bd350 is strictly for users aged 21 and above. We never intentionally collect information from minors.

We verify age during account registration. If it comes to our attention that a person has created an account while under the age of 21, we will:

• Immediately suspend that account.
• Take steps to securely delete the associated information.
• Resolve any pending transactions by taking the necessary steps.

If you believe a minor has registered on our platform, please contact our customer support immediately.

11. Changes to This Policy

bd350 reserves the right to update or change this privacy policy at any time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date will change.
• For significant changes, we will try to notify you at your registered email address.
• Continuing to use the platform after changes have been made will be considered as your acceptance of the updated policy.

We advise you to review this policy periodically, especially whenever you begin using our platform. Any notable changes from the previous version will be clearly marked.

12. Contact & Complaints Process

To ask any questions or raise concerns about this privacy policy, or to submit a request to exercise your rights regarding your information, please contact us.

Our customer service team is available 24 hours a day, 7 days a week via live chat and email — in both Bengali and English.

• Live Chat: Contact us directly through the website.
• Email: [email protected]

We are committed to responding within a reasonable time after receiving your information-related request. Complex requests may require more time, and we will inform you accordingly.